Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from Netball Queensland & Nissan Arena, you agree to be bound by these Terms and Conditions.
These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).
Variation to Terms and Conditions
Netball Queensland & Nissan Arena may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.
Refunds, exchanges and replacements
Netball Queensland & Nissan Arena will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time. Netball Queensland does not offer refunds or exchanges as a result of a change in your personal circumstances.
If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither Netball Queensland & Nissan Arena nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
Netball Queensland & Nissan Arena will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Netball Queensland & Nissan Arena may not replace tickets where seating is unallocated (general admission tickets).
You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation.
Variations to performances or events
The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
Conditions of entry
Admission to an event is subject to the Seller’s Terms. In particular, the following form part of the Seller’s terms unless otherwise specified:
You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
If you arrive late, you may not be admitted until a suitable break in the event.
You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
You may be required to submit to a search of your person and/or possessions before entering the event.
Authenticity and validity of tickets
Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Netball Queensland & Nissan Arena or other authorised points of sale.
Resale of tickets & scalping
Tickets may not, without the prior written consent of Netball Queensland & Nissan Arena and the Seller, be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission.
Collection and delivery of tickets
You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, Netball Queensland may change your delivery method to "venue collect" at its discretion.
Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.
Limitations on number of tickets purchased
When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Netball Queensland at its discretion.
While Netball Queensland & Nissan Arena takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Netball Queensland & Nissan Arena may cancel an order made as a result of any such error, although in the case of a pricing error Netball Queensland & Nissan Arena will endeavour to contact you to give you the option of purchasing the ticket at the correct price.
By providing your details when booking an Event or Ticket you consent to receiving communications from the venue relating to that Event or the Venue.
When booking an Event or Ticket you consent to the Venue, and other third parties associated with the Event using your name, likeness, image and/or voice (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting the Venue, and the Event (including any outcome).
All bookings are subject to capacity
For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Netball Queensland & Nissan Arena or refer to www.liveperformance.com.au.
The term “including” when used in these Terms and Conditions is not a term of limitation.